Idea Cellular — Overbilling fraud from offers

Address:

Kheda, Gujarat, 387001

10 digit mob No[protected]. Complaint no -C1-[protected]. On 19th Dec 2015 around 6:00 PM, a call came from idea and asked that why i was not using internet from my postpaid. "No attractive offers" was my answer and then caller offered me an internet plan from which I can use 1 GB 3G data in Rs.150 for 3 bill cycles and first bill will be as per pro rata base. (As per that executive this was my special offer in which data pack was offered in Rs.150 instead of Rs.250.) When I received my detailed bill on 2nd Jan 2016, I was charged for whole month rent, not on pro rata base and was not also as per offer was given on 19th Dec 2015. 1) I am charged Rs.250 instead of Rs.150 as per special offer was given on 19th Dec 2015 2) Instead of pro rata base I am charged with whole month rent. I registered a complaint on this on 2nd Jan 2016 and reply is given today (9th Jan 2016) that information was given to you on 19th Dec 2015 was wrong and no any such kind of offers. Then I want to know why that executive had activated my data pack on 19th Dec 2015 by giving wrong info and by saying fake offer? Why customer should bear these types of mistakes done by customer care services? I want solution for this query as 15th Jan is last date for bill payment and idea charges Rs.50 as late payment after 16th if bill is not paid. I will not pay this type of over billed amount which is a fraud to customer. I am request for solution regards, Alpesh Mewada