[Resolved] Idea Cellular — Overcharged bill for month april. | |||
Hi, I’m subscriber of idea cellular since few years. I’m using 4 post-paid number. Out of these one of my number [protected] got billed rs 2116 for month of april. In this bill, the rs 1699 charged for data usage which is surprised to me. My bill amount never go beyond rs 300 since i took connection. So i followed up many times with many idea customer representative but no one help me to sort out the issue. Now my connection is blocked i got notice mail about the outstanding payment. Can you please check and help me out as i want to close this asap. Was this information helpful? | |||
Nov 4, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 30, 2016 Idea Cellular Customer Care's response Hi Pradeep, We regret the trouble with your Idea mobile bill. We'll get it checked and contact u with an update. You can also call 198 from your Idea mobile for further assistance. Regards, Yogesh Verified Support Oct 04, 2016 Idea Cellular Customer Care's response Hi Pradeep, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Regards, Sagar | |||
 3 Comments | |||
Comments
Hi Yogesh,
I called on 198 as well visited to nearest Idea outlet, but no one is providing me satisfied answer.
I called on 198 as well visited to nearest Idea outlet, but no one is providing me satisfied answer.
Idea Cellular Customer Care's response, Sep 30, 2016
Verified Support
Hi,
We regret the unpleasant experience. Kindly reply with your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Yogesh
We regret the unpleasant experience. Kindly reply with your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Yogesh
Hi Yogesh,
My contact number is [protected] and number which having issue is [protected]
My contact number is [protected] and number which having issue is [protected]
Idea Cellular Customer Care's response, Oct 4, 2016
Verified Support
Hi,
We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Regards,
Sagar
We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Regards,
Sagar
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[protected]
We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.
Regards,
Yogesh
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Sagar