[Resolved]  Idea Cellular — Paid the bill 2 time , still idea has sent legal notice

Address:

Pune, Maharashtra

Please see the details, i have already sent 3 emails but no reply, please provide me corporate email ID of idea if possible ... This is with reference to bill payment of my idea Number (XXXXX86085). I have already requested to stop the services in the month of January 2015 and paid the outstanding amount on 3rd June 2015. Still i am receiving mails for bill payment. As mentioned in the mail from your customer care services dated 3rd June 2015 I have paid the amount with the help of the person mentioned in the mail. Following are the details of the person: Name: Mr XXXXX Contact Number: : XXXXXX1744 Dami Number: [protected] Transaction ID: dhdf[protected] (Provided by Mr XXXXX on 30th June 2015 after so much of follow up) With Mr XXXXX instruction I paid the amount on the dami number and he has give the confirmation of receiving the amount and transferring it to my account i;e[protected]. Instead of doing the all payment I again received a mail from Idea customer support team on 27th June 2015 in the firm of legal Notice. With all my worries i called up Mr XXXXX on 88888XXXXX to esquire about the payment of the bill. He said he is not able to tress out and needs 10 minutes to find. HE told me that he will give a call with in 10 Minutes. But he never called back. And top of it he was not receiving my calls and disconnecting it. All this happen on 29th June 2015. On 30th June 2015 when i called up mr XXXXX with some other number he received. At first he was denying every thing but when i confronted him and said I have all the details with me, He accepted that payment is done by my end. He also said that it might be the system problem. When all this is happening I went to near by Idea outlet and paid the bill again. Following are the details of bill: My Idea Number: 95525XXXXX Receipt No: 93968561 Receipt Date: 29th June 2015 Invoice No: [protected] Invoice Date: 4th June 2015 Account No:[protected] Amount: Rs 500/- Idea outlet details where I paid the again bill on 29th June 2015 : Name of owner: Mr XXXXXXXX Number: 98500XXXXX Address: Divya Heights Sr No5/5, Opp Sindhu Park Society, Jagtap Dairy Road, Rahatani, Pune 411017 Following are requests to be taken care: 1) Please take care of my bill and refund the amount which I paid again. 2) Please keep the customer care person who is responsible towards customers and should know how to behave with customers and their family. After all these harassment and unnecessary action taken by Idea team, i like to complaint about this incident to TRAI, for this i need a Support ticket no for this incident, Requesting you to provide the same ASAP as i have done nothing wrong but you have taken legal action against me without doing check in your own system. Humble request, don't give me idea customer (Harassment ) care as it is rarely reachable.