Idea Cellular — Pathetic international roaming as well as poor customer support

Umang2311

from Delhi, Delhi

Feb 2, 2022

Address:

Delhi, New Delhi, Delhi

I have recharged with idea international roaming pack with a validity of 7days and i was promised 120mins/day and 7gb of free data out of which i got 7gb free data only. My outgoing was barred on the 2nd day
After which i have been calling idea and complaining to which i received a whatsapp from some customer executive who asked about the problem and simply said OK and stopped replying. After 3 days i.e on the 6th day i received another whatsapp stating he is customer executive assigned and when i shared screenshots with him of the previous chat he also stopped calling. Such a pathetic and poor customer service. Wont recommend anyone to use IDEA for international roaming as they simply do false promises while recharging.

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Idea Cellular customer support has been notified about the posted complaint.

Feb 02, 2022

Updated by Umang2311 This is the second executive assigned to me who doesnot even bothers to acknowledge the messages

Feb 02, 2022

Updated by Umang2311 Today after the complaint i suddenly got this message without any resolution

The message-- Hi, we have resolved your roaming related complaint no. DEL-V[protected].Just in case you arent happy with our resolution, you can appeal at 198 (Toll Free) within 30 days.