[Resolved] Idea Cellular — Payment issue

Lalitmalviya

from Korba, Chhattisgarh

Address:	Bhopal, Madhya Pradesh, 462038
Website:	m.ideacellular.com

I ported out my number from idea to airtel after paying advance amount, now bill generated on due date shows amount 117.35/- is due to pay which I am ready to pay but I am unable to pay bill via idea app or idea website as both are not accepting my number, I tried to mail to [protected]@idea.adityabirla.com but all the time I got reply " Your mail may not be registered please mention valid mobile number. Now if they are not accepting my number how can I pay because my number is not in their database now. Please advise and suggest how can I pay bill after porting out from idea my number is [protected]

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Sep 4, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Idea Cellular Customer Care's response Dear Customer,

We are sorry for the trouble caused to you, please send us the screenshot of the bill paid through email at [protected]@idea.adityabirla.com for further assistance.

Regards,
Amruta