Idea Cellular — Payment not received - postpaid

Ramprasad Chinthekindi

Address:	Pune, Maharashtra, 411045
Website:	www.ideacellular.com

I paid the bill of Rs. 410/- on 19th January 2016. Idea claims that the payment was not received. This payment was made through HDFC NetBanking. So, I spoke to HDFC. HDFC confirmed that payment was received to the merchant (it is IDEA).

I have been chasing this issue for two months and there has been absolutely no progress on this issue. I have sent several emails and talked to Idea customer care many times.

My outgoing calls were barred without any intimation despite raising the complaint about my payment. Also, Idea has added late payment charges.

This has been the Idea's worst customer care experience.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your Idea mobile bill concern and regret the same. Please reply with your Idea mobile number and alternate contact details to discuss & investigate. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular