[Resolved]  Idea Cellular — pending bill payment after postpaid to prepaid conversion issue

I had submitted my request for postpaid to prepaid conversion in may 2019 and was asked to pay outstanding bill of around rs 100 and my process was initiated. My number was converted to prepaid later on and i have been using it since then.

I received an sms on sept 7, 2019 regarding pending bill of rs 360 out of nowhere for which idea is unable to provide any physical or online bill now, and if failing to pay within 7 days some legal action would be taken. I called the idea customer care and humbly requested them to suggest me some way to clear my dues or atleast send a online payment link, just in case which they failed to provide. They state they have no records for the same but i need to pay the amount without bill.