Idea Cellular — pending caller tune cancellation, unable to activate

Address:

Indore, Indore, Madhya Pradesh, 452010

Referring to the subject matter, i wish to inform you that i have recently ported my number from jio to idea with an intention to have better service and products.

But i regret to say nothing happened as expected. Since 14th feb i have been trying to activate caller tune on my number but one silly things could not be done by idea people.

1) i tried using my idea app - in shop-dialer tunes.. It shows network error always.. The screenshot attached.

2) while trying in idea dialer tone app - the app shows the message please enter valid idea number. The sreenshot attached.

3) 198 people told me to call on 55413 for getting caller tune, 55413 is chargeable number, i lost around 30-40 rs only to call them and beg.

4) 55413 people say, there is one request pending, due to which caller tune is not successfully activating. The screenshot obtained from some sources attached.

Hence 55413 referred me to call 198 and cancel the pending request for activation.

When i called up to 198 they say there is no pending caller tune, since they can not see any pending request. I complained first time, within 2 days i got call from adinath, from idea, he said i have deactivated your pending request. Now you can go with caller tune. Subsequently i tried using 1234 ivr option and selected caller tune. Nothing happened.. I called up again to 55413, they said still pending request persists. I complained again, after 2-3 days cal from one number received stating clearance of all pending.

Subsequently on last wednesday i connected 198 and 55413 to discuss issue, i lost my 30 rs for conference call..198 person registered complaint again.

I got call from adinath in morning and another free number informed that my complaint has been resolved. Nothing done.

Today i also got call from idea technical team stating that deactivation of pending request is done.

I called up at 55413 and came to know that no complaint completed, still pending request existing. Screenshot attached.

198 persons are unable to see.55413 persons are unable to cancel pending and activate new caller tune. I lost my around 80 rs money.

But in order to close complaint, idea people doing false update. Screenshot attached.

Please note that i lost more than 100 rs for getting a silly service. I want my refund and portability as soon as possible from worst service provider and poor customer care service.