[Resolved]  Idea Cellular — plan activation without letting me know the details about the plan

Address:Gautam Buddh Nagar, Uttar Pradesh, 201303

I m using idea postpaid connection. [protected]. Executive told me that he has activated the 599 plan but there is no 599 plan in plan list, he activated 2 plans simultaneously 349+249 without telling me the details, which i come to know in the month of august, i have denied to pay bill amount coz it is finally costing more than rs. 1000 every month, before this when i was on roaming even then my bill was too less than this amount. I m not able to understand why should i pay more.in august i went to idea store to resolve the problem but problem still exist in the same way. After all this, i stopped calling from this number, interestingly i m getting a bill of rs. 910.
I asked to cancel all plans in august but things are still same. No one is listening to my problem.
Now i want to change my postpaid connection to prepaid connection or i'll port my to any other service provider.
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Nov 3, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2017
Idea Cellular Customer Care's response
Dear Customer,

We regret that you have to face this. As checked your number is barred due to non payment. Please share alternate contact number to get in touch with you.

Regards,
Lakshmi.
Complaint comments 

Comments

Dear idea cellular i need my last two months sms details so i hope u plz provide the details
Idea Cellular Customer Care's response, Oct 30, 2017
Verified Support
Dear Customer,
We would like to inform you that, to know your above mention details. Send SMS to 12345 from same number. SMS format EBILL<space>MON Eg: EBILL<space> JAN. If your Email Id is not registered with us first register your Email Id Follow this step send EMAILID<space> Email. address to 12345. For ex EMAILID<space>[email protected].
Regards,
Lakshmi.

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