[Resolved] Idea Cellular — Plan change discrepancy

Vinay1027

from Shimla, Himachal Pradesh

Address:	Ludhiana, Punjab, 141001
Website:	Ideacellular.com

I got from an idea executive for porting the number in which she was giving me the plan of 349 under which there was unlimited calling, 1gb 4g and 3000 messages.. but when i got my first bill, i talked with the customer care .. an d asked about the plan details in which they told that you dont have any such plan .. i am sening uh the screenshot of the mam in which she clearly told me about the plan

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Mar 6, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Idea Cellular Customer Care's response Hi Vinay,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Abhijit

Mar 07, 2017

Updated by Vinay1027 Plz kindly update me about it soon .. n have proofs also.. if my next bill comesexcess .. then the company will be possible

Verified Support

Mar 07, 2017

Idea Cellular Customer Care's response Hi Vinay,

As per your telecom with our customer service associate on 7th March 2017, we wish to inform you that we are working on your concern and we will revert to you at the earliest.

Regards,
Maroof

Verified Support

Mar 13, 2017

Idea Cellular Customer Care's response Hi Vinay,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Mangesh