[Resolved]  Idea Cellular — please help me in getting out of idea (vodafone?) number

I'm facing lot of problem with idea. First of all, there is no range inside my house. Secondly, they suddenly stopped my family plan discount saying that now its not applicable for 2 numbers.
Thirdly, they are not detaching my two numbers so i can't able to send port out msg to 1900. All the stores in pune are closed due to lock down and most important, i can not take risk on going out to their service center just for this.
Why can't they do it online?

I'm getting following error message while sending port out request.

There are subsisting contractual obligations with your service provider