[Resolved] Idea Cellular — poor 3g speed

navneetgund

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	www.idea.co.in

I have recharge for Rs 404 for unlimited calls and 1Gb /day for 84 days. However, from first day itself I am not getting even 2g speed. Luckily my phone is dual sim hence I recharged to other operator for getting internet facility.

I have made several complaints to idea C Care executive though always get rude response and my complaints closed without solving my problem.

I am regularly using this number from past decade and seems now have to port out to better operator.

Navneet
[protected]

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Sep 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2017

Idea Cellular Customer Care's response Hi,

As checked, data speed issue is been discussed and resolution is communicated.

Regards,
Meeta.

Aug 15, 2017

Updated by navneetgund It was never resolved the matter was closed as wished by IDEA despite informing that matter is unresolved.

You may check the net usage, it was hardly used since there is no speed at all.

I believe that please focus on issue as I have paid to your for the services which I am not getting.

Verified Support

Aug 16, 2017

Idea Cellular Customer Care's response Hi!We understand how frustrating is this.We have acknowledge complaint under[protected] ref no. Be assured an update shall be shared as on 21/08/2017 12:56:00 PM.Please allow some more time to look into the same.

Regards,
Meeta

Aug 28, 2017

Updated by navneetgund Sir 21st August has been passed and half of the services for which you already got paid not delivered to me.

Shall I expect similar lackluster treatment for future course from your end. It's quite annoying that despite passing more than fortnight I am expecting your duty-full response from you.

Hope internet speed related issue would resolve and complaint wouldn't closed until it actually resolved.