[Resolved] Idea Cellular — Poor Customer Service and Misguidance

amit3178

from Chandigarh, Chandigarh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201310
Website:	www.ideacellular.com/customer-care/contact-us

Dear Appellate Authority

Subject : Poor Customer Support and Misguidance by Idea Customer Service Executives

Unfortunately, I choose idea mobile services only to discover the poorest and disappointing customer support services. In last 5 days, I have called several times to your customer services only to get clarity on data services on the plan. Every time your customer service misguide me and give different excuses.

When I took your plan o[censored]ltimate 499 from your dealer at Greater Noida, Alpha-1, I was promised that I will be getting 3GB + 3GB data in this plan. Now I have to chase your incapable customer service executives to understand how can I get 3GB data. You have stopped my services after 1 GB. The list of excuses I got are listed below:-

a) Your information is not updated in our system, please wait for 7 days
b) Your pack will be updated in 24 hours
c) Your information will be available in next 7 working days, then your data pack will be updated
d) Your mobile phone has to be 4G compatible then you will get 3GB data
e) You have to go to link to get your 3 GB data updated - No link provided

I did biggest mistake to take idea connection and I promise that as soon as 3 months gets over, I will switch over to new service provider.

Regards,
Amit Kumar Bharadwaj
[protected]

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Mar 8, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Idea Cellular Customer Care's response Hi Amit,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Riya

Verified Support

Jan 25, 2017

Idea Cellular Customer Care's response Hi Amit,

As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Riya

Verified Support

Jan 31, 2017

Idea Cellular Customer Care's response Hi Amit,

As per your telecon with our customer service associate on 25th Jan 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Akshay

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Comments

Upendrashu

from Siwan, Bihar

Sir,
My name is Upendra Kumar Shukla and I have lost my Idea Prepaid Sim Card.
So, I want to block my sim card immediately, so that anyone cannot make use of it illelegly.
Please acknowledge me ASAP (mail id- [protected]@gmail.com)
I shall be highly obliged to you for this kind work.

Sim card number - [protected]

Idea Cellular Customer Care's response, Jan 25, 2017

Verified Support

Hi Upendra,

We are sorry to hear the loss of your SIM card. SIM deactivation requires validation of your details. We request you to contact nearest My Idea to block the SIM or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile. You can also visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.

Regards,
Abhijit