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Idea Cellular

[Resolved]  Idea Cellular — poor customer services

Tried many time to recharge the mobile since 19/2/19, but in vain.. After 19th feb 19, stopped receiving messages but on 6/3/19, received a message as under:'"special offers for your idea number :rchg with rs.50 get 39.37tt;rechg with rs.65 get 55 tt+200 mb for 28 days. Dial*121# for best offers" il-idea 117". As per your message, on 7/3/19 i recharged mobile for rs.50. Tr id qur[protected] but not credited the amount in mobile. Please look in to this matter urgently.
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Apr 13, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2019
Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.   

Regards,
Prajakta
Mar 16, 2019
Updated by podiyan Dear Prajakta, You have not yet credited the amount as stated in your message. How can you get the connections without crediting the recharged amount. You are well aware of this fact. What is the meaning of I was occupied today. I am convenient all the times. If you are happy to assist the customer, please credit the amount to my mobile else you refund the amount.Choice is yours.
Mar 18, 2019
Updated by podiyan waiting for your action to solve my complaint. If you were not ready to recharge the amount in my mobile, what was your intention to sent such a message to the mobile. Again I am asking you to recharge the amount collected from me in my mobile to prove that your company is not a cheater otherwise refund the amount to my SB A/c. As soon as I get your message, I will do the needful in this matter.
Jun 08, 2019
Updated by podiyan Without taking any action from your side, you have posted your reply as "matter solved". What does it mean? I want a positive reply from you. Please confirm of returning my fund to the same Bank A/c, from where the money has been sent.
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Without any action from your side, you have uploaded a message ON 13/4/2019 that 'COMPLAINT MARKED AS RESOLVED". Did you recharged my mobile for Rs.50/- or made refund of Rs.50 ? Check your account first and then confirm..

I request you to return my money to my bank account. On receipt of your reply, I will send my account number. I presume that a company like yours will never earn money by cheating the customers.
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