[Resolved]  Idea Cellular — Ported my number to another service provider and got a shocking bill after a month from idea

Jan 17, 2016

Updated by sruthijacob I had an IDEA connection and due to frequent network issues i thought of porting my number to some other service provider. Once a got a call during the porting period for confirming about porting, and they also asked whether i am interested to continue with IDEA. That they will clear the network issues, and asked me to use for one more month and check the network. I was not interested and so the customer executive said that They will forward the details for porting.
I was using idea 999 plan which had 6GB net free benefits and there was no discontinuation for my net usage or call until the number got ported. I did not receive a single call from IDEA regarding any issues on my net usage.
My number got ported and few weeks later i received a bill in which i had data proration charge of Rs. 15, 759.360 and a total bill of Rs. 18, 356.610. Which had no more details, it was just mentioned that over usage of freebies. I had conversation with customer care executive again. Then came to know that since i ported my number between my bill cycle i had only half of freebies and that was why extra charges came.
I asked the executive why such thing was not informed during the porting period and why i had no warning messages?? He said that it is not their responsibility to inform the customer.
Then what is their responsibility? Is it just to send a bill and call customer when the bill is not paid?
Today I received a call from an advocate office and he asked me whether i am interested in settling the bill, if so they will talk to IDEA Executive and try to waver some amount.
When the y called from IDEA they are telling that will waver 10% from the amount and still around RS. 15000 I will have to pay, else if this will be informed to my current service provider then they will debar my service and all.
I just asked whether they have a practice of informing the customer about this proration at the time of porting. He said yes we inform customers. I didn't receive any such call from IDEA regarding this matter. The their explanation was it might have been informed.
They call customers if we use excess calls or excess internet then asking us to change our plan, telling that they have a better plan where you will have free usage and all. These things are properly tracked, but while a customer has taken a decision to stop their services then they have no responsibilities nor any tracking.
The one who called me from idea and he himself said customers use the net thinking that they can use their benefits as other months but it not so. From that it was clear that this is not for the first time that they are fooling their customers. He also said that they inform this to customer, when i said that i didn't receive any such call he remained silent.
I have been using idea for the past 4 years and now i have decided to port the IDEA numbers used by my other family members also. I think they have found this as a money making source. Because now i have seen a lot of similar complaints for the same IDEA network.
I am ready to pay the amount according to bill plan. This was not pre notified and so not willing to make the additional payment. I never made any delay in payment of my bill though with IDEA or with any other provider.