Idea Cellular — porting fraud by idea

Address:

600010

Idea is not allowing me to port even though i have paid rs 1400 excess in my bill. Attached screenshots provide that i have close to rs1400 in excess payment. But, when i wanted to port my number, they sent me a message telling me that there is an existing contractual obligation. I called up idea and they told me that it is trai's problem. Please see screenshots to prove my point. Not only does idea have service issues. They are illegally blocking my attempt to port even though i have excess money in my post paid account.