[Resolved] Idea Cellular — porting request and customer care executive behavior

Tuhina Basu

from Mumbai, Maharashtra

Address:

Ranchi, Jharkhand, 834001

I have given a porting reauest at 8 th January 2019. still it is pending from Idea site. Now when i called customer care executive they everyday were asking me about the details which i have already given. I had to recharge 179 rs two times previously but i didnt get any value from that. The rude customer care behaves like he doesnt care about anything.

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Mar 6, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the request was raised for the mobile number portability towards the mentioned number and the same has been rejected due to data mismatch. Also, as informed dial *121# to check the recharge offers and options to avail the recharge for your mentioned number or else you can refer My Idea App/ Web for the same. For any further assistance, kindly contact us on 198 or 12345.

Regards,
Lakshmi