[Resolved]  Idea Cellular — Post to pre migration of idea cell

Address:	530016
Website:	Idea

Dear sir/madam. This is dilip kumar andey a customer of idea iwant to bring some facts to ur notice iam using postpaid connection of this network since last 4years and the no# is [protected] and i had given for prepaid migration on 12/6/2017 and the customercare executive told me that sla time is 4 working days. Iam a kidney transplant patient so i clearly mentioned him that i have only one no and it is given to doctors and emergency purpose so he told no worries sir it will done by 17/6/2017 and i comeback and waiting for 17th but on 15th og and ic were stoped and a mail came from customercare that the no will be migrated very soon so iam waiting for 17th but it was not activated on that day 18th is sunday so i waited for monday 19th but same thing it was not activated so on19 th i wrote a mail to customercare and the team replaced that the issue resolved on 23/6/2017 11.45.46 am so i waited for 23rd and on that time also not activated so again i given a mail to customercare they replied that the closure time is same 23rd so iam waited and 23rd gone but the no not activated so again i mailed to customercare several times but no reply from customercare till now. Iam also complaint to appellate authority through mail but their also no response. Iam attaching the mail copy of idea customercare which comes last response from their side on 23/6/2017. So i request u to look into the matter and resolve my issue today as iam a patient i suffered a lot this the last time iam mailing i hope u understand.. Thank you. Dilip kumar andey.... Dear mr. Andey
Greetings of the day!

This is with reference to your email regarding postapdi to prepaid migration.

Please accept our apologies for the inconvenience caused to you.

We would like to inform you that your complaint regarding postapdi to prepaid migration is in process under service request number c1- [protected] and expected completion date and time for the same is by 23/06/2017.

We appreciate your patience and co-operation in this interim.

We have taken note of your feedback. At idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at idea.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download my idea app from your smartphone for easy access to your idea account.

Thanks & regards,

Utkarsh kshirsagar
Customer service team
Idea cellular llimited.