Idea Cellular — Postpaid bill generated without knowledge rohit

Rohit Kapani

from New Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201307
Website:	www.ideacellular.com

I requested for change in my post paid plan on 18 mar 2016 and got it changed on same day.
But bill generated on 20 mar 2016 is showing extra rs 700 charges of data pro ration.
If such amount was to be paid then why it was not cleared to me at time of plan change.

I request to give waiver of this extra charge as im willing to pay the remainder bill.
I have been regular customer for past 2 years.
Request to waive the same.
Mobile [protected]
Rohit kapani

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your primary Idea number and alternate number, but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Rohit Kapani

from New Delhi, Delhi

I didn't receive any call .
And moreover you had barred my outgoing calls, messages and data.
Kindly resolve this today itself because from tomorrow on my services would be stopped.