[Resolved]  Idea Cellular — Postpaid bill is not according to my usage.

Address:

Pune, Maharashtra, 411003

Date: 08 Feb 2016

Description: I have IDEA Postpaid 549 No Bill Shock Plan. I am using it from last 5 years.
My billing cycle is 15-14. In between billing this billing cycle my 3G 2GB internet pack had over. So I wanted to add Booster pack but mistakenly added Another 300MB 3G 100 Rs pack. When i had came to know, i deactivated the pack which i activated mistakenly. I had told customer care person to activate my previous pack. But i am not sure what IDEA customer person did with my account. He had not reverted my account to the position where it was working fine. I had clearly requested customer care to make my account as it was before activating another pack.

Due to customer care mistake there was no data pack on my account from 8 Feb to 14 Feb. So they have charged me 941 Rs. on pro-data rate basis.

So total bill become:
549
+ 941
+ Service Tax
+ Data Usage = 1827.

I requested them multiple times but customer care rejected my complaint. they are not accepting their mistake.