[Resolved] Idea Cellular — Postpaid connection - data is not providing as per the plan | |||||
As per my bill plan (Postpaid connection 349) 3g unlimited usage is provided and for first 1gb of data would be downloaded on high speed and next 1gb wouldl be down loaded by 40kbps and beyond that would be given 20kbps for unlimited usage. Normally i would cross 2gb data within 7 days of the beginning of the month itself and the remaining days i could use 20kbps speed. As of now its was enough to check mail, whatsapp, or to book an ola vehicle. Unfortunately this month (March 2017) they have reduced my downloading speed to bellow 20kbps and i couldn't even check my mail or and i have complaint to the customer care department for four times and instead of solving the problem advised me to add booster pack. I'm requesting them to provide me the plan which they have offered me. Kindly look into the issue. Ref: [protected]- idea cellular postpaid 349 plan Thanks & regards, Aneesh Was this information helpful? | |||||
Apr 28, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 20, 2017 Idea Cellular Customer Care's response Hi Aneesh, We regret the inconvenience. Your contact details are with us and we will get back to you soon. Regards, Paras Verified Support Mar 21, 2017 Idea Cellular Customer Care's response Hi Aneesh, We wish to affirm that your concern has been acknowledged and complaint for data speed issue has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Regards, Riya Verified Support Mar 28, 2017 Idea Cellular Customer Care's response Hi Aneesh, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Abhi | |||||
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