[Resolved] Idea Cellular — postpaid connection to prepaid connection

Venkata Ratnachari Siddhi

from Hyderabad, Telangana

Address:

Bastar, Chhattisgarh, 494001

I have an post paid connection used for last three years my mobile no. [protected][protected]. And i want to post paid connection (Change) to prepaid connection. But so many times requited to your idea cellular person. As on date not change the plan.in that case last two months my bill payment delay paid. So please change the plan. Your are not change the plan i am going to another net work.

S. V. Ratnachari.

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Jun 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the request was raised for the mentioned number [protected] for migration that is postpaid to prepaid connection and the same has been closed as you were retained by our respective team. Also, we would like to inform you that the mentioned number has been barred due to non payment. Hence, we request you to clear all your dues to avoid the inconvenience and provide us the customer executive/ store executive name & number to whom you had requested for the plan change to assist you further.

Regards,
Lavina