[Resolved] Idea Cellular — Postpaid Internet charges

prasad690

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411038
Website:	idea.adityabirla.com

I have postpaid sim from last 3 yrs and i have got the sms from you that stated that you have free internet for 3 months when i used the internet we got charges of Rs.1500/- for using the internet . this is very ridicules and fraud . when idea customer care executive told me that you have free internet use it and when i use it the idea have charge me. pls guide.

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Feb 17, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Idea Cellular Customer Care's response Hi Prasad,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Maroof

Verified Support

Jan 13, 2017

Idea Cellular Customer Care's response Hi Prasad,

As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Abhijit

Verified Support

Jan 17, 2017

Idea Cellular Customer Care's response Hi Prasad,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Riya