Idea Cellular — Postpaid mobile connection unbarring

Address:

Pune, Maharashtra

Recently i have changed my 180 rs 2 GB postpaid internet plan to 300 rs 3 GB+ unlimited plan as i was feeling earlier plan was not sufficient for me. So i asked customer care to change my plan. CC person accordingly changed the plan and told something like pro rata benefits will be there. I consumed around 1.5 gb out of 2 gb in around 10 days before starting this plan. I was not aware of this pro rata calcs. On second day morning pro rata benifits started...i.e. they disconnected my phone (unfortunately i was far away from city in some remote area :( ). Saying my unbilled amount is exceeded credit limit i have. Later i called them many time, but they are not ready to listen. Logic is simple...if 2 GB is not sufficient for me, so i asked you clever guys to change my plan to 3 GB. You used some formula..like duckworth luise in cricket and charged me Rs 2500/-. And disconnect my number. Now you want me to pay that amount and then only you will start my number. Blackmailing??? Idea please be logical than spreading education through IIN...!!! Also please tell me to whom i should contact other than 12345, 198, 121, appellate...as all these are