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Idea Cellular

[Resolved]  Idea Cellular — Postpaid plan changed without intimation.

I had been to your idea store in goa to change my idea plan for the mobile no [protected] from 499 to smart 249 scheme.I had been shown the chart that stated that I would be getting 512MB internet usage.Now my bill amout has reached as far as RS 1550.By contacting customer care yesterday I came to know that your scheme has changed from 512MB 2G to 200MB 3G.It has also not been conveyed to us.Now the bill is generated around Rs 2300 And our data limit has extended by Rs 1100.I have even lodged a complaint at Idea store and have called idea care for about 5-6 times but have always got negative response saying nothing can be done.
I expect to resolve the issue as amicably and friendly as possible.
Best Regards
Jagannath.M.Chimegave
Mobile No: [protected]
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Aug 8, 2021
Complaint marked as Resolved 
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Comments

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Hi,

I have already spoken to customer care 5 to 6 times but they replied that they can not do anything regarding this.It is very sad to know that a brand like Idea will do like this
Reply
Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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