[Resolved] Idea Cellular — Postpaid To Prepaid Conversion Issues

Krupakar Reddy J

from Hyderabad, Andhra Pradesh

Address:	Rangareddy, Andhra Pradesh, 500068
Website:	ideacellular.com

My Number [protected] is converted from Postpaid to Prepaid. I have submitted all the documents that are necessary during the conversion process. it is now 3 days and it is still not been complete and my number is now in deactivated state. When contacted he customer service they informed that my documents have not been submitted. It is the same so called idea showroom which the customer service asked to visit during the conversion process. This is the worst service i have sever seen.

The same Idea activated my connection even before verification process for postpaid. But when we are moving from postpaid to prepaid we have to see so much hassle.

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Jan 22, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Esther

Verified Support

Dec 21, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 20th Dec 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Sagar