[Resolved] Idea Cellular — pre-paid connection (idea did not close connection on time and provide bill for 3 month after requesting to close account)

Abhishek Kumar1234

Address:

Pune, Maharashtra, 411045

I have received mail from idea (67773/lok/feb-18 and 67772/lok/feb-18)- saying to attend lok-adalat at shivaji nagar court on 10-feb-18.

I would like to state that before leaving india - i contacted idea many times via email and via online account saying to provide full and final bill. Instead of providing full and final bill, idea keep adding monthly change for next 3 month and they kept asking to pay inflated bill which i away denied. And i can provide all the details of email which i sent to idea.

Given that i asked idea to close connection and provide full and final bill - which idea fail to do so - i can pay maximum last 1 month bill. Please provide full and final bill and i pay right now.

Regards,
Abhishek kumar

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Feb 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the charges were carried forward as your previous bill amount wasn't cleared and due to partial payment towards the given amount. Also, we would like to inform you that the bill has been generated accordingly as per your plan rental, usage charges & G.S.T. However, you've cleared your outstanding amount for the given number and the same has been updated.

Regards,
Lavina