[Resolved] Idea Cellular — prepaid number is activated on any other name

saurabhst

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

Hi, i changed my postpaid number ([protected]) to prepaid but idea store executive given someone else details to activate prepaid number. Now my number is activated someonce else name and not able to complete verification.
This is irresponsible behavior from your employees and not they are avoiding to resolve the issue.
Can you please help me here.

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Dec 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Lakshmi

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Comments

red eyes

from Patrasaer, West Bengal

My IDEA Mobile [protected] i made a online recharge 398. money deducted from my account but recharge balance not credited into my mobile bank transaction reference ID is one PUR[protected]

Idea Cellular Customer Care's response, Dec 9, 2018

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Lakshmi

suhas sangamkar

from Aurangabad, Maharashtra

I want to know the call idea prepaid mobile details regularly.

Idea Cellular Customer Care's response, Nov 24, 2018

Verified Support

Dear Customer,

We request you to provide us your Idea contact number in order to assist you with your concern.

Regards,
Lakshmi