[Resolved] Idea Cellular — Privacy breach-Company tracing my call activity and keep calling my cantacts | |||||
Dear Sir, I am past user of Idea Cellular for M.No [protected] postpaid There was a dispute between me and Idea Company regarding payment of bill for Feb 2016. Actually Idea had made some fraudulent debit in my bill showing use third party services. I clearly reported to company I have not used any such services. So remove this amount from my bill. Company explain me that there are some push massages from some sites, if you click on massages you will have to pay for that. I have only 2 questions from the company: 1. Who authorize them to add amount in my bill and pay to third party, why Idea being a tele communication company playing a role of a collector. 2. when company know there is some party making fraud by sending these push massages why company is registering these fraud third party and making payment to them by cutting pocket of its customers. 3. Name and PAN No of party to whom this payment is given by idea. so that i could take any action against them. but company refuse to give any answer to my query. and barred my sim card. After that I have to face big problems to get change my number which i was using since 4 years. Now what company is doing tracing my call records and calling all of my relationship continually mainly the ladies in my contacts.???? I am feeling very harassing by this act of Idea employees. My address is the same in my bill but nobody have approached me to talk. But still i need these information from the company. CA Anil Jamwal Mob [protected] Was this information helpful? | |||||
Aug 29, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 17, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience. Your contact details are with us and we will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 18, 2016 Idea Cellular Customer Care's response Dear Customer, We tried contacting you on your primary Idea number and alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Thanks & Regards, Customer Care, Idea Cellular | |||||
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