[Resolved]  Idea Cellular — Pro rata basis charges - new idea of bluffing - faced 3rd time

Address:	422009
Website:	www.Idea.com

Pro rata basis charges - new idea of bluffing - faced 3rd time — dear idea,

So at least you have cleared your one mistake that you dint activate my internet benefits & charged me for data of inr 800 per 1 day. But please note the reversal of this amount is after 3 telephonic calls & 2 emails. On all communications idea executives denied to accept there mistakes giving unexplained calculations as pro rata basis charges...& without understanding the truth they slaps caller by telling "these all are real charges". This things are really hectic & wastes lots of our time. Are you thinking us to work to make your money?

My second complaint is yet not resolved. You have charged me inr 150 for vas - glamor world. Yesterday. I again discussed with your customer care executive at least for 10 to 15 mins, he denied to clear this issue & inform that he is nothing going to do anything for it. I am telling you the same thing again, i have not activated such service & so i am not going to pay it. If you want anything details again from me please let me know.


Regards,
Akshay gothankar
+[protected]


On wed, feb 17, 2016 at 6:54 pm, wrote:
Dear customer, your concern on billing discrepancy has been successfully closed and necessary adjustments has be done. Communication id c1-[protected]. You may call 198 and select option of appeal on the ivr within 30 days of complaint closure in case of any dispute. We appreciate your patience and patronage and look forward to servicing you at the earliest. You can now simply call 121 for our latest tariff offers, internet packs, sms, vas and dialer tones or dial 1214 to know your account related information. Now save upto 80% on internet bills with boosters - experience whatsapp, facebook, weekend, night packs. Dial toll-free *121*999#


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An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Akshay gothankar
Feb 13 (5 days ago)

To customercare

Categorize this message as:personal
Never show this again
Dear idea,

This is complete forceful harassment from you.

Please refer my previous all complaints. I had immediately informed about wrong charges applicable to me. The glamour world charges you applied wrongly.

Regarding data charges - please note due to high charges of data from idea, i was suppose to port my number to other network. I had sent you request for mnp before 10th jan. After that your idea executive convince me to stay with idea with changed plan of 349 which has unlimited data & so no data charges. I changed that plan of 349 which has 750mb 3g data free & then unlimited 2g data free.

I accepted the plan on 13th jan. Next day on 14th jan. I noticed that there is charges applied to me. Unbilled data in single day was rs 749. I immediately called to idea & asked why i am getting charged for data even if you have activated 349 unlimited data plan. Your idea executive accepted your fault & updated that we forgot to activate unlimited data benefits to me & thats why i getting charged.

Your executive apologies & activated my unlimited data. I asked to make my unbilled data usage of rs 749 to zero. Your idea executive updated that - as this is unbilled amount we cant do anything however once your bill will get generated we will reduce the data charges applied & for same i have made a complain.

Please note i already have charged wrongly before & you dint entertained that time, still i paid the payment keeping in mind the same thing will not happen again.

But this time this will not be accepted. I really don't have time for your nonsense things. Refer previous communications or the executives who knows this matter & please remove such wrong charges.

Such kind of poor customer service not looks good from aditya birla group.


Regards,
Akshay gothankar
+[protected]


On fri, feb 12, 2016 at 4:11 pm, wrote:
Dear customer,

Greetings for the day!

This is with reference to your email regarding bill clarification.

We wish to inform you that value added service which has been activated on your number after receiving double confirmation from your end.

Further, as per checked in invoice wherein we found that glamour world was activated on your idea mobile number with effect from 13th january 2016.

Our records show that the tariff plan for your mobile number is new enterprise_349 in which the gprs charges are 4p/10kb.

Please refer your invoice number [protected] issued on 06th february 2016. The total volume o[censored]sage reflecting on the page number 3 is 581130 kb. Free benefits of 392760 kb are applicable as per the new enterprise_349 plan. So the charge of rs 753.48 / - has been applied for the extra usage of 188370 kb on your idea account.

Taking into consideration the above, we wish to clarify that the charges levied are in accordance to the value added service activated and usages done from your end so that we are unable to provide any reversal for the same.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

You can also check your account details by creating your account on our website www. ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account

Moreover, you can also download my idea app from your smartphone for easy access to your idea account.

Thanks & regards,

Mahesh sakore
Customer service team
Idea cellular limited


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An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Akshay gothankar
Attachmentsfeb 10 (8 days ago)

To customercare
Dear idea,

Please refer our previous communication & attached bill generated for this month.

Request you to kindly amend this bill & let me know the exact amount to be pay..

Wrong charges are -
1. Glamour world - 150
2. Gprs charges - 753.48
3. Service tax/sbc - 14.5% on above — my last mail before your reply for your ready reference...

Akshay gothankar

Jan 15


To customercare

Thank you abjijeet,

Thanks for your quick response.

Please note the communication happen & commitment from your customer care executive & the further points which i want to clarify as below,

1. On 13th jan i changed my plan. This is due to as suggested by idea executive the benefits of 349 plan which has unlimited internet. The unbilled amount till date was zero. So on the basis of prorate there was no charges for data as well as for calling. So please note you should not charge me for prorate basis for previous plan.

2. On 14th jan i noticed that i am getting charged for internet usage. On 14th jan till 11 o'clock unbilled data usage was noticed around rs.950/- i asked this to customer care & i raised the complaint for same. Customer care executive informed that while changing your plan to 349 idea executive missed to add my internet benefits & due to which i got charged. As amount of rs. 950/- is unbilled the customer care executive confirmed that she could not do right now for this charges but once your bill will get generate ie. On 6th feb. Whatever internet charges will be applicable will get waived off.

3. On 14th jan i noticed on my online idea account that there is something vas is activated. I raised complaint for same. Now on 15th jan i understood that there was something glamour world has been deactivated. Please note i should not get charged for this as i have not activated it.

So please note i will not fight with you after 6th feb about above wrong charges. If mistakenly you charged me for above 3 points, please keep this mail in track & remove all above wrong charges. You already have refused before to remove such wrong charges. It will not at all tolerated this time is you charged me something wrong.

Please note i am using idea since long back & i really like the network service of idea. But please note the mining here is not that i have permitted you to cheat me. — on fri, jan 15, 2016 at 2:54 pm, wrote:
Dear mr. Gothankar,

Greetings for the day!

This is with reference to your email regarding unbilled amount and services.

At the outset, we request you to accept our sincere apologies for any inadvertent rudeness that you faced while interacting with our my idea and for any unintentional inconvenience caused to you.

We regret to inform you that we are unable to clarify the unbilled usage in details. We request you to wait till bill generation.

We would like to inform you that unbilled amount is your usage does not include in monthly rental and freebies.

You can always dial *147# (Toll-free) to inquire about an outstanding balance or payment details pertaining to your connection.

To avail the details on last three payments, please dial *147# followed by 2 then 1 and to check your outstanding dial *147# followed by 1.

You may also check your data usage by dialing *121*44#.

Further, if you have any bill discrepancy write us back after bill generation for further course of action.

We have taken note of your feedback. At idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at idea.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

Thanks & regards,

Abhijeet jadhav
Customer service team
Idea cellular limited


*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Thank you abjijeet,

Thanks for your quick response.

Please note the communication happen & commitment from your customer care executive & the further points which i want to clarify as below,

1. On 13th jan i changed my plan. This is due to as suggested by idea executive the benefits of 349 plan which has unlimited internet. The unbilled amount till date was zero. So on the basis of prorate there was no charges for data as well as for calling. So please note you should not charge me for prorate basis for previous plan.

2. On 14th jan i noticed that i am getting charged for internet usage. On 14th jan till 11 o'clock unbilled data usage was noticed around rs.950/- i asked this to customer care & i raised the complaint for same. Customer care executive informed that while changing your plan to 349 idea executive missed to add my internet benefits & due to which i got charged. As amount of rs. 950/- is unbilled the customer care executive confirmed that she could not do right now for this charges but once your bill will get generate ie. On 6th feb. Whatever internet charges will be applicable will get waived off.

3. On 14th jan i noticed on my online idea account that there is something vas is activated. I raised complaint for same. Now on 15th jan i understood that there was something glamour world has been deactivated. Please note i should not get charged for this as i have not activated it.

So please note i will not fight with you after 6th feb about above wrong charges. If mistakenly you charged me for above 3 points, please keep this mail in track & remove all above wrong charges. You already have refused before to remove such wrong charges. It will not at all tolerated this time is you charged me something wrong.

Please note i am using idea since long back & i really like the network service of idea. But please note the mining here is not that i have permitted you to cheat me.


Regards,
Akshay gothankar
+[protected]


On thu, jan 14, 2016 at 9:23 pm, wrote:
Dear mr. Gothankar,

Greetings for the day!

This is with reference to your email regarding bill plan and deactivation of value added services.

We wish to inform you that the bill plan mh_e_new enterprise_349 in which you get the gprs benefits 3g 750 mb data with fup is active on your number with effect from 13th january 2016 as on date.

Further, we have initiated your request for deactivation of value added services (Glamour world) under service request number c1-[protected] with effect from today, 14th january 2016.

Please note you will be charged monthly rental on non pro rata basis.

Moreover, we would like to inform you that the missed call alert facility is active on your number with effect from 6th february 2014 as on date.

Kindly revert with a line of confirmation anytime you wish to deactivate missed call alert facility for further course of action.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

Thanks & regards,

Abhijeet jadhav
Customer service team
Idea cellular limited


*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Akshay gothankar
Jan 14

To customercare
Dear madam,

Thank you for the details.

However please confirm whether i am getting my benefit of 3g data or not?

As confirmed i should get 750mb of 3g data. Please confirm i am getting my 3g data or not?

Also kindly confirm whether any value added service right now activated on my account. I have not activated any vas & kindly deactive all services now if active now.


Regards,
Akshay gothankar
+[protected]


On thu, jan 14, 2016 at 12:58 pm, wrote:
Dear mr. Ghotankar,

Greetings of the day!

This is with reference to your email regarding unbilled amount.

We regret to inform you that we are unable to provide you the unbilled usage before bill generation. The same will reflect in your forthcoming invoice dated 6th february 2016.

Please be informed that the unbilled amount does not calculate the free benefits of the plan as the same is calculated at time of bill generation.

Kindly reply through a return email for further any assistance after bill generation.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

Thanks & regards,
Sneha kulkarni
Customer service team
Idea cellular limited

Akshay gothankar
Jan 14

To appellate. Mh, customercare
Dear sir,

My number is[protected].

I am using this number since 2012 (Last 4 years). I have taken this number from idea postpaid & was in corporate plan.

Yesterday i changed my plan to 349 rental plan in which i suppose to get 600 min local calling +300 sms + 750mb 3g data & above 750mb unlimited 2g data. So there no any charges to be applicable for internet.
So why you are charging me for data. It was clearly get communicated & confirmed with the idea executive who offered me this plan that i should not get charged for any internet data usage. Still it is showing unbilled data usage of xx amount. Why?

Its really harassing that for a single day (Means from 11am 13jan 2016 to 11am 14jan 2016) it is showing my unbilled data usage is of rs.850/-

I am not getting how idea cellular is working now a days. It was good service since last 3 years but recently from 5 - 6 months you are charging wrongly, cheating with data usage & all...

Tell me now, even though i had decided to port my number, i stay with idea with changed plan - why?
Because idea executive explained the benefits of 349 plan. But now on 1st day of my changed plan idea is showing how smoothly they can cheat.

Its not at all acceptable. Any how condition clear my unbilled charges & if you are not doing so i will raise a complaint against this cheat case in consumer court.

Regards,
Akshay gothankar
+[protected]


On fri, nov 20, 2015 at 4:00 pm, akshay gothankar wrote:
Thank you..

On fri, nov 20, 2015 at 11:36 am, wrote:
Dear mr. Gothankar,

Greetings of the day!

This is with reference to your email regarding bill clarification.

As per our telephonic conversation on your mobile number [protected] dated 20th november 2015, your concern has been discussed.

In the monthly bill of 6th september 2015 additional gprs usage has been made of 72100 kb apart from free usage of 1512980.000 kb for which you have been charged rs. 288.400/- at the rate of 4p/10kb.

Further in the monthly bill of 6th october 2015 2026 hh 3g 1 gb pack and 2024 hh 3g i plan pack was active on 6th september and 10th september 2015 respectively on your number.

As per pro rata calculation free benefit for the above mentioned pack for 4 days was 147456.000 kb.

However, you have consumed 84792 kb data during this period and overage usage of 62664.000 kb data had been charged at 4 paise per 10kb.

Therefore, the charges of rs. 250.680 /-and 65.000 respectively levied against your number for gprs usage are correct as per the usage and we shall be unable to reverse the same.

Taking into consideration the above, we wish to clarify that the charges levied are in accordance to the usage done from your mobile number and we are unable to provide any reversal for the same.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

Thanks & regards,

Mahesh sakore
Customer service team
Idea cellular limited


*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.