[Resolved]  Idea Cellular — pro rata basis charges rs 12400 around-idea cellular-uttam tak mobile:[protected]

Address:

380061

Dear Team,
I changed my plan from Rs 499 to Rs 349 and plan successfully changed on same day within two hours (billing cycle 1 Aug 17) and it also started showing unbilled amount approx Rs 12400 exceeding limit of Rs 2499.
I immediately complaint to idea store and they told me this happen due to pro rata bases and i have to wait for next billing cycle to rectify.
Since than my number is barred with reason exceeding limit usage.
Kindly note exceeding limit is error done by idea cellular and between this technical glitch i have been suffering for a month.
I have paid my legitimate charges of this billing cycle instead of this pro rata charges and VAS charges.
I have written several mail to company but no proper solution has came up.
Kindly do the needful on urgent basis.
Uttam Tak
Mobile:[protected]
idea cellular