[Resolved] Idea Cellular — Promo balance deducting

vinay2210

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500067

Today (30.10.2016) i got a massage from service provider, that is today offers, thats way i was rechareg what they texted 40rs and 17rs package, on that 17rs package offer is 7 rs promo talktime for 3 days validity and 1.2 pisa per 2 seconds for 60 days, they activated. But after 1 hover they robbeed my promo talk time, this is the way of cheeting customers from idea celuler. Then i was calld customercare many of time, and they don't have answer. Finally they connected to manager, and he he is talking rudley.

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Dec 1, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Oct 31, 2016

Updated by vinay2210 my other ph number: [protected]

Verified Support

Oct 31, 2016

Idea Cellular Customer Care's response Hi Vinay,

We regret the inconvenience. We are investigating the issue. We will get back to you soon.

Regards,
Esther

Verified Support

Oct 31, 2016

Idea Cellular Customer Care's response Hi Vinay,

As per your telecon with our customer service associate on 31st October 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

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Comments

[email protected]

My number is [protected].i want my all incoming call details last 120 days on my personal email id that is
Sahil.[protected]@gmail.com
Please its urgent

Idea Cellular Customer Care's response, Oct 31, 2016

Verified Support

Hi Sahil,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

dhoomdv

from Mumbai, Maharashtra

Idea Cellular engages in unfair practices by having various clauses in their product pricing, thus making it extremely difficult for consumers to exercise their rights. Their policies especially around data usage are extremely unfriendly.

https://docs.google.com/forms/d/e/1FAIpQLSc-mG_4UEUN4DXNSbSdRuL4jRRM1N3iN3cKxCRX...⇄

Idea Cellular Customer Care's response, Oct 31, 2016

Verified Support

Hi,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Regards,
Yogesh

arvindparashar09

from Mumbai, Maharashtra

After generating UPC code, i got a call from idea executive and she offered me a good plan and after that i am not able to make single outgoing call from my mobile#[protected].
I speak with CCE 15 times in last 48 hours but still no one resolved issue so far.
This is worst service ever i seen in my life.
Idea needs to focus on customer problem

Idea Cellular Customer Care's response, Oct 31, 2016

Verified Support

Hi,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Yogesh

Idea Cellular Customer Care's response, Nov 1, 2016

Verified Support

Hi,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Haresh