[Resolved] Idea Cellular — Promo benefits not given

NNNMohammed

from Palakkad, Kerala

Address:	530011
Website:	Ideacellular.com

I was informed that I am eligible for 10 GB data on recharge of Rs. 256 applicable for max 3 recharges till 31 Dec 2016 but was denied the benefits on my second recharge itself without prior information.
I had earned the eligibility for the same after doing online registration process and other such procedures as instructed. I didn't ask for any offers. If they didn't want to give me the offer, I should have been informed. I wouldn't have done the recharge. I raised 2 complaints with their company also.

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

Idea Cellular Customer Care's response Hi Mohammed,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Ahmed

Nov 05, 2016

Updated by NNNMohammed It is clearly mentioned in their terms and conditions that once I get the confirmation message I just have to do the recharge the next time to get the benefits.

Verified Support

Nov 05, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 5th November 2016, you can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Regards,
Suhas

Nov 09, 2016

Updated by NNNMohammed This is regarding the complaint which has not at all been resolved but it seems the company has closed the complaint from their end without taking any action whatsoever. If such is the scenario then why is the need for such a forum or platform where you register your complaints in the belief that you will be justified. But the guilty party just sends you a consolation message asking sorry for the inconvenience caused and that's the end of the story.