[Resolved]  Idea Cellular — Promotional/marketing calls even if i am on dnd

Address:	Mumbai City, Maharashtra, 400058
Website:	www.ideacellular.com

my account number :[protected]

Please refer my earlier communication,

1) my mail dated 02/04/2016 and reply received on 04/04/2016 from yogesh bhalekar, customer service team, idea cellular limited.

2) my text message on date 02/04/2016 18:48 pm on dnd portal 1909 for complaint registration

3) reply received from iz-idea for communication id c1-[protected] 02/04/2016 complaint registered.

4) reply received from iz-idea for communication id c1-[protected] 04/04/2016 complaint closed without giving any valid reason.

5)call made on 1909 at 05/04/2016 time 14.37 pm (I have recording of the call, 18min)

After calling on 1909 i got some rude reply from some employee amrpala and after some argument between both parties she transfer the call to some team leader we have a conversion in which he explain me that if dnd is activated on my mobile that means no promotional calls only from same netrwork, but the others can call me or sms me for promotional call which is not true as per trai. My full details like full name, my residential address etc is being compromise by idea cellular for which i am sending another mail to consumer complaint forum and trai grievance with all history.

I am very frustrated with the reply i am getting from idea team, it is true that i am on dnd right from join idea cellular, and as per trai rule no one can call me or sms me for promotional calls or marketing. After making complaints on 1909 instead of solving my problem they blame me for complaing.

Some of the numbers are as bellow from where i am getting marketing calls, [protected] (Many times), [protected], [protected] (Many times) etc etc list is long some screen shot is attached,

I request you to take action against this numbers and stop all promotional calls hence forth. Please don't take this matter lightly,