[Resolved] Idea Cellular — Prorated overage charges for GPRS | |||
Bill showed Prorated overage charges added on 9/1/17 when I had changed the package. This was not initially mentioned to me. My billing cycles starts from 9th of every month. I did change the plan on the first day of my billing cycle then too I have been charged Rs. 185/- And also inform me at what time should I change the plans if I want to or should avoid doing it by ourself and ask the costumer care executive. Was this information helpful? | |||
Mar 23, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 16, 2017 Idea Cellular Customer Care's response Hi, Sorry that we gave you a reason to be upset with us, will call you to share an update. Regards, Vicky Verified Support Feb 19, 2017 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 19th February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Suhas | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
SUPPOSE YOU HAVE 1GB DATA IN YOUR CURRENT PACKAGE of RS. 299 MONTHLY. IF YOU CHANGE THE PLAN ON 1ST OF THE MONTH AND YOU HAD ALREADY USED 1GB DATA ON 1ST,
THEN
IDEA CHARGES YOU RS.1400 EXTRA IN THE NEXT MONTH BILL. THEIR EXPLANATION IS UNTIL 1ST YOU ARE ENTITLED TO ONLY 33MB DATA, SO REMAINING 967MB DATA IS CHARGED AT 10PAISE/KB, WHICH IS SO ILLOGICAL. THE CHARGES FOR 29DAYS ARE EXTRA AS PER NEW PLAN BTW.
CUSTOMER CARE IS WORTHLESS. YOU CAN FACE FEW OF THE WORST IN THE INDUSTRY HERE, WHO CANT SPEAK ANY PROPER DIGNIFIED LANGUAGE.
We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Vicky