[Resolved] Idea Cellular — prorated overage charges of inr 3635/- without informing

rsantosh5

from Mumbai, Maharashtra

Address:	411015
Website:	care.ideacellular.com

I have been an old customer of idea cellular. My mobile number is [protected]. Last month i received a call from the telecaller of idea suggesting me to change the plan as per my usages. I agreed to increase my tariff by more than inr 200/- per month in order to avail better services and privileges. But once i received my latest idea bill i got a shock of additional charges of inr 3635/- showing as prorated overage charges. The telecall has not informed me about this charges other wise i would not have changed my plans. I want this company to reverse this amount from my bill because as i have not been informed by the service provider.
Thanks and regards
Santosh ranjan

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Sep 5, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Idea Cellular Customer Care's response Hi Santosh,

As per details checked and found, the charges are applied as per usage. You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

Regards,
Meeta.