[Resolved] Idea Cellular — proration charges

Shalabh Shrivastava Bhopal

from Pune, Maharashtra

Address:

Bhopal, Madhya Pradesh, 462042

My account no. Is[protected]. I was using 399 plan from which i had ported out on 15th july.in the month of august i received a bill (Bill duration 27 june to 26 july 2017) of rs. 2199.02.in this bill proration charges are 1624.28. Please note that in this plan i was allotted 1gb 3g data off which i had used 0.99 gb till 15th july (Billing cycle was up to 26th july). Still i was slapped with proration charges of rs. 1624.28.
A person whose bill amount was never beyond 600 for a month... I am being asked to pay 2199 for 19 days only???
I was and i am willing to pay for the monthly charges of rs. 239.40 (+ taxes) of the said duration. Kindly wave-off this proration charges and inform.

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Feb 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, you have been charged as per plan, pack and usage and also we would like to inform you that you have been charged on prorata basis. So we request you to clear the outstanding bill pending on your number to avoid further inconvenience.

Regards,
Sneha