[Resolved]  Idea Cellular — Providing incorrect information and misleading the customer

Address:

Pune, Maharashtra, 411027

Hi,

I had called your customer care at 8:35 PM on 20/9/16 regarding my network issue. I am facing network issue from past 3 days on my mobile.
when asked for the resolution I was told that my internet balance is low and that's the reason I am not getting internet connection. Whereas I had 700 MB of data available but still I was misguided and given wrong information by one of your operator and asked me to recharge my internet pack This is really disappointing that your operators are misguiding the customers .

I was about to cancel my connection with your network and switch to other network but thought of giving a chance to idea in helping me resolving my issue. I want my internet pack amount to be refund