[Resolved] Idea Cellular — Providing wrong info about internet packs (rental 299)

san_dj7171

from Noida, Uttar Pradesh

Address:	Thane, Maharashtra, 421301
Website:	WWW.Ideacellular.com

I Santosh Jadhav using Services from last 4 months having rental 299 PM ..this plan was sold by one of the Sales lady (Number-[protected]) she told me that 1 GB 3G wiil get you on every month but when i had confirmed with Customer care they told me that for inital 3 month you have only 1 GB 3G Data free...after that you will be charged 250 rs extra...

This is purely an fraud ...this number is not reachable now/switched off ..

I am planing to move into some other service because of this fraud ..

Santosh Jadhav
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 23, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 24, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and a complaint for sales feedback has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 30, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular