[Resolved]  Idea Cellular — re: [protected]-disconnect required on spot!!! top most urgent!!!

Address:

Chennai, Tamil Nadu, 600002

Hi team,

This is a reminder email regarding the disconnection request of my mobile no. [protected] with all outstanding amount rs.2672.00 paid in the information by idea cutomer care as on dated on 17th april 2017.in reply from customer care with reference no. E1-[protected] they will take action with in 48 hrs. But it was vain, no action was taken.

So, in response the details of my request was not processed on time and i got surprised still need to pay the outstanding balance when my reference friend received a threat call on 22nd dec 2018 from responsible legal person [protected] (Name not known) are threatening a case to high court.

In the reference i have checked the details with idea customer care executive name bhuvneswari dated on 22nd dec 2018, she confirmed me that they have received an email request for disconnection with the details outstanding amount but it was not dully updated to the billing and legal team accordingly. Also she informed me that they will analyze again and request a complain to the concern billing and legal team also assured me to provide the solution within 66 hrs.

My question is why they didn't took necessary action till now, instead i am getting harassed call. What could i do for this.

Regards,
Arabinda

Regards,
Arabinda