[Resolved] Idea Cellular — Re Recharge Dumb Policy

ahsan yusef

from Kanpur, Uttar Pradesh

Address:

Kanpur, Uttar Pradesh

I Recharged my account with 1GB 3G internet for Rs 191. But I couldnt browse.So sent ACT3G to 12345. Reply came for service to send ACT3G25 for service activation. I sent and 25 Rs. Deducted from my account and only have 100 MB data instead of 1GB. Customer Care can't help because it is Companies bloody policy.

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Complaint marked as Resolved

Customer Care explained to me that two tarriffs cannot be active at the same time. so it is not a problem as it was by mistake and i was not aware about it. But company should make its customers aware about it beforehand.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular