[Resolved]  Idea Cellular — Reactivation or extension of safe custody

Address:Jalgaon, Maharashtra, 425001
Website:www.ideacellular.com

I m out of india for 11 months, my number [protected] is kept in safe custody before leaving india. Now i had been told to contact store and extend safe custody. I did it and now my number is permanently disconnected saying we did not received your request. I have all proofs to show but now i list my number which i was using from last 10 yrs. Worst service. Dull service by idea. They doesn't care about their customer. I will logged complaint in consumer court once i reached india.
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Sep 8, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2016
Idea Cellular Customer Care's response
Dear Rahul Rane,

We sincererly regret the inconvenience. We have noted your concern. You can also write to us at [protected]@idea.adityabirla.com or contact customer care from http://www.ideacellular.com/customer-care/need-help/idea-office-locations using your non Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Aug 01, 2016
Idea Cellular Customer Care's response
Dear Teja Neelisetty,

We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Aug 01, 2016
Idea Cellular Customer Care's response
Dear Rahul Rane,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Aug 05, 2016
Idea Cellular Customer Care's response
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Aug 08, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Ive ported my number to idea a week ago for the sake of 4g. Ive raised a request for activation of 4g services after 2days of activation of my sim.
But till now they have not activated 4g on my number, while calling to customercare they are not responding properly and are talking rudely.
As I told you I am not in INDIA right now, if want you can contact me on[protected] or do mail me on [protected]@gmail.com
You can refer below mentioned communication ID raised by me with idea customer care in last one month. In last communication I had been told that my requests should come before safe custody of mobile gets expired (I think 1 month advance period is good enough). I have asked representative to forward this call to your senior or manager for details discussion but she put the call on hold for long time finally I disconnected it.

C1-[protected]
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Regards
Rahul Rane
[protected]

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