[Resolved]  Idea Cellular — Received "demand legal notice! idea cellular" for untrue monthly bill

Address:Pune, Maharashtra, 411014
Website:www.ideacellular.com

Hi, today i received email from "support mh" having subject line :demand legal notice! Idea cellular.in email, it has been mentioned as "we have provided cellular services towards your account no.[protected] and also mentioned that outstanding of rs.1285/-towardsyour a/c" but email has neither provided billing details not corresponding mobile number.
I am not using this account, corresponding mobile number (In fact i am not able to recall the mobile number). But i know i have paid as final amount as stated by idea representative, legal lawyer and confirmed as final payment by store retailer in pune at dhole patil road. Also the lawyer and retailer both told me that hence forth you wouldn't be receiving the notice or any further bill. But after 2~3 years idea support team started sending new monthly bills of account/phone number which i am not at all using for quite few years.
I would like to know following things:
1. Mobile number linked to account number[protected]
2. Detailed bills of pending amount
3. Last bill i paid for above mentioned account
4. Declaration from idea that they have not received any emails from me to disconnect the account and corresponding number
5. Declaration from idea that none of the lawyer called and forced me to pay earlier bill but not disconnected account even though promised same
6. Although i had not used mobile for couple of years but after receiving lawyers call i paid the said amount and believed that as promised by idea lawyer, retailer i wouldn't be getting any further bill, notice but i received new bill and notice as well. Why is it so?
7. Declare that the mobile number of above mentioned account was not allocated to any person after i stopped using it.
8. If for point no. 7 answer is that mobile number corresponding to above mentioned account was allocated to multiple persons after my use then logically i am paying for others use. If not prove it legally.
9. Please clarify why i should not consider this as harassment case?
I am looking into all aspect, information, evidences for this case and get back to you (Idea cellular) more strongly.
Please let me know you response.
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Dec 23, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2016
Idea Cellular Customer Care's response
Hi Vikram,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Akshay
Verified Support
Nov 22, 2016
Idea Cellular Customer Care's response
Hi Vikram,

We regret the inconvenience caused. Please provide us your alternate number and inform us the convenient date and time to contact you and have your issue resolved.

Regards,
Esther
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