[Resolved] Idea Cellular — Receiving calls from unknown numbers cross connection issue

Roshanzameer

from Hosur, Tamil Nadu

Address:

Mumbai City, Maharashtra, 400098

Hi,

I'm Roshan Zameer. I stay in hyderabad. I'm using Idea 3G post paid with mobile number [protected]. For the last 6 months, I'm receiving calls from unknown numbers due to cross connection issue. They are dialing some number and it is getting redirected to my number [protected]. I have called Idea customer care several times for this issue. Everytime I raise a complaint, they will take 2 days time and will call me that the issue is resolved. But, I m still facing this issue. I atleast get more than 6 calls a day.

Today 25th May 2016, I again called to Idea customer care. They said they will look into the issue. I asked them to transfer the call to the superior. They simply placed my call on hold for more than 5 minutes. Is this the way to treat the customer.

Please look into this complaint.

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 25, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 26, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and a complaint for call connectivity has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 30, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular