[Resolved] Idea Cellular — Receiving deactivation call cyber crime | |||
Past 1-2 weeks receiving calls from this mobile no: [protected] to my no: [protected] regarding deactivation of services. Actually this mobile is being used by my mother, which is in my name. The service provider of this mobile no is: idea cellular. I was informed from my mom that some one is calling for some proof verification on this no. I told her, whoever it is leave it, don't give any address and don't even tell the name. Daily he is calling & she disconnects the call. Today when i attended the call, the person told me that he is calling from idea & he forced me to tell the address and proof details or else the no. Will be deactivated. I told him, do whatever you want. Then he started with * words. When i enquired from idea, one of the lady from idea care told me that this no. Belongs to idea postpaid department and she told me to complaint to idea postpaid department. See i am a consumer i don't have any idea postpaid connections and this no is prepaid and is being recharged correctly when the balance is less. And we are being treated like a fool from idea. Even my number is dnd activated in fully block. As per the rule, calling & asking details is cyber crime. I want immediate action to be taken against this issue. Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 09, 2016 Idea Cellular Customer Care's response Dear Customer, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 10, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 10th June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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