[Resolved]  Idea Cellular — Receiving threatening call from idea

Address:New Delhi, Delhi, 110044
Website:www.ideacellular.com

I am using an idea post-paid connection mobile no [protected]. i have already paid my due bills of 740 of[protected] by paytm. even i was not using that mobile number since last 2 months they closed my connection still i paid there whole bill. today i received a call from mobile no [protected] from idea regarding the bill i said that i already paid your bill.
After that he started abusing language and threatening me, his name is amit, he said that i am in noida and i will come at your home to beat you and i will call to your dialled number and will abuse them. i do have all recording in my phone.
My concern is that how can they called me even after i made the successful payment.
I am very disappointed with idea cellular company.
Kindly look into the issue and i want a genuine action against this or i need to escalate this to idea cellular senior management.
Thanks & regards,
Prabhat singh
[protected]
[protected]@gmail.com
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Nov 29, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2016
Idea Cellular Customer Care's response
Hi Prabhat,

We sincerely regret the inconvenience. We will revert with an update shortly.

Regards,
Esther
Verified Support
Oct 20, 2016
Idea Cellular Customer Care's response
Hi Prabhat,

As per your telecon with our customer service associate on 20th Oct 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh
Verified Support
Oct 29, 2016
Idea Cellular Customer Care's response
Hi Prabhat,

As per your telecon with our customer service associate on 29th Oct 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
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