[Resolved] Idea Cellular — recharge amount deducted and not credited

George S Abraham

from Nalgonda, Telangana

Address:	AMBEDKAR NAGAR COLONY, Hyderabad, Andhra Pradesh, 500006
Website:	care.ideacellular.com/wps/portal/account/online-recharge

My idea mobile [protected].
I made a online recharge 179 using discount coupon of 20 via bhim, money had been deducted from my account but recharge balance is not credited to my mobile number. When i tried many times to contact customer care executive but can't be reached or phone gets disconnected.
Transaction reference id is:[protected]
Dated: 9 nov 2019
Time:09:50:07

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Dec 22, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

Idea Cellular Customer Care's response Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Aarti