[Resolved] Idea Cellular — recharge and unnecessary deduction of account balance

samitushar

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 412105
Website:	www.ideacellular.com

Hello Team,

I have done recharge of 404 rs on 28.08.2017 on [protected] this number, as suggested by idea best offer services. As per their information same day plan has to be activated once recharge is done.

But till date plan is not activated.

Also due to this when i was activate my data connection all my previous balance on same number is turn to ZERO (it was about 158 rs.).

I have called many times to idea customer care and complaint care but the call is automatically disconnected. and not provide me the specific information when i tried to contact them by E mail.

please take suitable action on them. I need all my previously balance back to my account WITH ACTIVATED PLAN.

Please find attached image of recharge i have done on my number

Thanks,
Tushar Patel

+1 photos

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Oct 4, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2017

Idea Cellular Customer Care's response Hi,

Your concern is initiated with us, please find the service request number[protected]. we will shortly assist you.

Regards,
Simranjeet Arora.

Nov 27, 2017

Updated by samitushar No any update on the issue and again i have recharge my number and again find deduction on my amount .
Not good service
Not receiving call by customer care after waiting long time

Dec 02, 2017

Updated by samitushar Not yet resolved my issue