[Resolved] Idea Cellular — recharge didn't happen as advertised in their own website.. worst service from support

sathishraj_86

Address:	600049
Website:	www.ideacellular.com

Recharge didn't happen as advertised.. Worst service from support

I did an online recharge through idea website for 400 with 440 talk time.. However, i just got 330 as talk time. Hence contacted idea customer care on twitter & raised a case[protected] on 22-aug-2017.

Still waiting for a proper response.. Support comes back & said that i made this recharge other than idea app/website. However, which is not true.. I did this online recharge through their own website, which i can prove it with my credit card statement, sms confirmation i received from idea cellular.

Why all the service providers in our country are like this..

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Nov 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked, we wish to affirm that your concern has been discussed & resolution has been communicated.

Regards,
Richard.

Oct 10, 2017

Updated by sathishraj_86 Hi Richard,

I never got a resolution nor contacted by Support to the contacts I provided to discuss about this issue.. Could you share me the resolution here.. I was told in my Twitter chat that I made the recharge online through websites other than Idea App/Website. however it is not true. which I can prove it wrong..

How will I be charged by Idea Cellular in my credit card statements & receiving confirmation SMS from Idea Cellular. if I made the recharge through other websites.. I have already shared all the screenshots through my Twitter conversations.