[Resolved] Idea Cellular — Recharge done but not applied accurate offer

Chinna prem

from Bengaluru, Karnataka

Address:	Gandhinagar, Gujarat, 382011
Website:	ideacellular.com

Hi, my name is premkumar. I took one Sim which is related to idea. So I was logged in today through idea cellular website. It was successful logged in with no issues. So in that website My offers tab showing right side of the page.. I clicked on that to know my offers on my number. It is showing one offer Rs 19.. This offer is national roaming offer for 1 month free incoming.. So I was clicked on BUY NOW. Recharge successful but not activated roaming offer... Activated another offer. I made a call with customer care and they said it is done only by USSD CODE. My concern is suppose if it not applicable through website then why it was showing BUY NOW... Eventhough I was not recharge any other private websites.. I done throgh its their own website. But they said it is not possible to refund the amount. So that I'm applying to consumer complaints forum to solve my issue.
Regards
Premkumar.
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Apr 7, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Idea Cellular Customer Care's response Hi Prem,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Abhijit

Verified Support

Mar 07, 2017

Idea Cellular Customer Care's response Hi Premkumar,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Vicky